The Student Experience Gap

The Student Experience Gap

Student Experience The Student Experience Gap Institutions design programs and services with good intentions. Students experience them as one connected journey—and that is where the gaps become visible. By Dr. Kasandrea Sereno • July 2026 • 6 minute read...
AI Won’t Fix Broken Systems

AI Won’t Fix Broken Systems

Systems Thinking AI Won’t Fix Broken Systems Technology can amplify what already exists—for better or worse. That is why systems thinking must come before artificial intelligence. By Dr. Kasandrea Sereno • July 2026 • 6 minute read class="ks-featured-image"...
Every Workflow Is a Curriculum

Every Workflow Is a Curriculum

Organizational Design Every Workflow Is a Curriculum Every process teaches students something about what the institution values, expects, and believes about them—whether that lesson was intentionally designed or not. By Dr. Kasandrea Sereno • July 2026 • 6 minute read...
5 Ways to Use Pokemon Go for Business

5 Ways to Use Pokemon Go for Business

So if you haven’t heard yet there is a new mobile game and it seems like just about everyone is playing. Pokémon Go was released on July 6th in the US and the response has been overwhelming; to the point that users are often getting error messages because the servers...
10 ways to Use Pokemon Go on Campus

10 ways to Use Pokemon Go on Campus

So if you haven’t heard yet there is a new mobile game and it seems like just about everyone is playing. Pokémon Go was released on July 6th in the US, New Zealand, and Australia and the response has been overwhelming; to the point that users are often getting error...