Terms of Use

1. Acceptance of these terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms and the Privacy Policy.

If you do not agree with these Terms, do not use the website.

You must be legally capable of agreeing to these Terms. If you use the website on behalf of an organization, you represent that you have authority to act on that organization’s behalf.

2. Changes to these terms

These Terms may be updated as the website, services, business practices, or applicable requirements change.

Revised Terms become effective when posted unless otherwise stated. The effective date at the top of this page identifies the latest published version.

Your continued use of the website after revised Terms are published constitutes acceptance of those revised Terms to the extent permitted by applicable law.

3. Permitted use

You may access and use the website for lawful personal, educational, informational, and internal professional purposes.

You may share links to publicly available pages and quote brief portions of content when you:

• Accurately represent the original meaning
• Clearly credit Dr. Kasandrea Sereno
• Link to the original page when reasonably possible
• Do not imply sponsorship, approval, or partnership
• Comply with applicable copyright and other laws

Any permission granted through these Terms is limited, revocable, nonexclusive, and nontransferable.

4. Prohibited use

You may not use the website or its content to:

• Violate applicable law or the rights of another person
• Copy, reproduce, or republish substantial content without permission
• Sell, license, or commercially exploit website content without permission
• Present website content as your own work
• Remove copyright, attribution, or proprietary notices
• Impersonate another person or misrepresent an affiliation
• Submit false, misleading, unlawful, or harmful information
• Transmit malware, malicious code, or disruptive material
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security, availability, or operation
• Use automated tools to extract substantial content without authorization
• Use the content to create a confusingly similar commercial product

We may restrict or terminate access when we reasonably believe these Terms have been violated.

5. Intellectual property

Unless otherwise identified, the website and its original content are owned by Dr. Kasandrea Sereno, Sereno Consulting Services LLC, or their licensors and are protected by applicable intellectual-property laws.

Protected material may include:

• Articles, essays, and website copy
• Frameworks, models, assessments, and methodologies
• Presentations, workshop materials, and downloads
• Graphics, photographs, illustrations, and page designs
• Logos, brand elements, taglines, and visual identities
• Book concepts, excerpts, and related materials
• Audio, video, newsletters, and course materials

“Broken by Design,” “Better systems, better experiences, better outcomes,” and other titles, phrases, frameworks, or brand elements may be protected by copyright, trademark, contract, or other applicable rights.

No ownership rights are transferred to you through your use of the website.

Permission requests

Contact us before reproducing substantial portions of website content, using materials in a commercial product, distributing downloads outside your organization, or incorporating frameworks into paid training or consulting.

6. Informational and educational content

Website content is provided for general informational, educational, and professional-development purposes.

Content does not constitute legal, financial, accounting, medical, mental-health, cybersecurity, regulatory, or other licensed professional advice.

Higher education laws, institutional policies, technology, artificial-intelligence tools, regulations, and professional practices may change. You should evaluate information in light of your circumstances and consult qualified advisers when appropriate.

You remain responsible for decisions made based on website content and for determining whether information is appropriate for your institution, organization, students, clients, or circumstances.

7. Consulting and professional services

Visiting this website, reading its content, submitting an inquiry, subscribing to a newsletter, or participating in an introductory conversation does not create a consulting, fiduciary, employment, partnership, agency, or other professional relationship.

A consulting or professional-services relationship begins only when the appropriate parties enter into a separate written agreement.

Any signed agreement governing consulting, speaking, workshops, coaching, or other paid services will control if it conflicts with these website Terms.

Website descriptions of services, availability, timelines, or potential deliverables are invitations to discuss a possible engagement and are not binding offers.

8. Artificial-intelligence content

The website discusses artificial intelligence and may use AI-supported tools as part of research, brainstorming, drafting, editing, design, analysis, or administrative workflows.

AI-generated or AI-assisted material can contain errors, omissions, outdated information, bias, or unexpected results. Reasonable review may be performed, but complete accuracy cannot be guaranteed.

Content concerning AI should not be treated as a substitute for institutional review, legal advice, privacy review, security assessment, accessibility review, procurement processes, academic-governance processes, or human judgment.

Do not submit confidential, protected, proprietary, or personally identifiable student information to an AI tool based solely on information from this website.

9. Affiliate and compensated relationships

This website may contain affiliate, referral, sponsored, or compensated links. Sereno Consulting Services LLC may receive a commission, referral payment, product, service, or other benefit when you select a link, make a qualifying purchase, or take another qualifying action.

Affiliate compensation generally does not increase the price you pay.

Recommendations reflect our genuine views at the time they are published. Compensation does not guarantee a positive review, endorsement, ranking, or placement. However, your needs may differ, and you should independently evaluate whether a product or service is appropriate for you.

This website participates in the Amazon Associates Program.

Material affiliate or sponsored relationships will be disclosed near relevant recommendations where appropriate. Please review the Affiliate Disclosure for additional information.

10. Testimonials and examples

Testimonials, case examples, institutional outcomes, and professional achievements may describe specific experiences. They are not promises that another person or organization will receive identical results.

Outcomes depend on many factors, including institutional context, leadership, resources, participation, timing, implementation, economic conditions, and decisions made by third parties.

Testimonials may be edited for length, grammar, or clarity without intentionally changing their meaning. Material compensation connected to a testimonial will be disclosed where required.

11. Messages and user submissions

When you submit a message, inquiry, suggestion, or other material through the website, you represent that you have the right to submit it and that it does not violate law or another person’s rights.

Do not submit confidential student records, education records, passwords, financial account information, protected health information, trade secrets, or other sensitive information through a general website form.

Submitting an unsolicited idea does not create a confidential, fiduciary, or compensable relationship.

You retain ownership of original material you submit. However, you grant us permission to use the submission as reasonably necessary to respond to your request, operate the website, administer a relationship, protect our rights, and comply with law.

12. Third-party websites and services

The website may link to or embed third-party websites, retailers, applications, products, communities, social networks, videos, scheduling tools, affiliate partners, and other services.

Links are provided for convenience and do not necessarily constitute an endorsement, partnership, or guarantee.

We do not control and are not responsible for third-party content, availability, accessibility, security, pricing, products, terms, privacy practices, or business conduct.

Your use of a third-party service is governed by that provider’s own terms and policies.

13. Website availability and accuracy

We may modify, update, suspend, restrict, or discontinue any portion of the website or its content at any time.

We work to provide useful and accurate information, but website content may contain errors, omissions, outdated information, or broken links.

We do not guarantee that the website will always be uninterrupted, secure, error-free, accessible from every location, or compatible with every device.

14. Disclaimer of warranties

To the fullest extent permitted by applicable law, the website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied.

We disclaim implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, availability, accuracy, and security to the extent such warranties may legally be disclaimed.

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

15. Limitation of liability

To the fullest extent permitted by applicable law, Dr. Kasandrea Sereno, Sereno Consulting Services LLC, and their representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your access to or use of the website
• Your inability to access or use the website
• Reliance on website content
• Errors, omissions, interruptions, or security incidents
• Third-party websites, products, or services
• Purchases made through affiliate or referral links
• Decisions made based on articles or resources

This limitation applies regardless of the theory of liability and even if the possibility of damages was known, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Dr. Kasandrea Sereno, Sereno Consulting Services LLC, and their representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your unlawful or unauthorized use of the website
• Your material violation of these Terms
• Your infringement of another person’s rights
• Content or information you submit through the website

This provision does not require indemnification for conduct where indemnification is prohibited by applicable law.

17. Applicable law and disputes

These Terms are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.

Before initiating formal legal proceedings, the parties are encouraged to make a good-faith effort to resolve the dispute through written communication.

Unless a separate written agreement provides otherwise, any legal action arising from or relating to these Terms or use of this website must be brought in a state or federal court located in Florida that has lawful jurisdiction over the dispute. To the extent permitted by law, you consent to the jurisdiction and venue of those courts.

Separate consulting, speaking, service, affiliate, or vendor agreements may contain their own governing-law, venue, mediation, or arbitration provisions. Those provisions will control disputes arising from those agreements.

18. General terms

Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

No waiver

A failure to enforce a provision of these Terms is not a waiver of that provision or the right to enforce it later.

No assignment by users

You may not assign or transfer your rights or obligations under these Terms without prior written permission.

Entire understanding

These Terms and the Privacy Policy constitute the general understanding governing use of this website. Separate written agreements govern paid professional services and other specific relationships.

19. Contact

Questions about these Terms or requests for permission to use website content may be directed to: