Broken by Design · Tools & Diagnostics
Make the invisible visible.
Interactive tools for understanding—and redesigning—the systems behind student experience.
These tools turn familiar institutional realities into clearer conversations about student friction, organizational design, leadership, and change.
See the system
Identify the processes, handoffs, choices, and technologies shaping the experience.
Translate the impact
Connect observable institutional conditions to the burden students are asked to carry.
Design what comes next
Turn insight into practical priorities for stronger systems, experiences, and outcomes.
Explore the toolkit
Start with the system you need to understand.
The collection will continue to grow alongside Broken by Design and Dr. Sereno's work with colleges.
Student Experience Friction Finder
Evaluate one student process and discover whether the institution carries the complexity—or whether student success depends on navigating loops, gaps, and handoffs.
Student Journey Simulator
Experience how institutional decisions accumulate across a student's journey—and how friction consumes time, money, confidence, and momentum.
- Story-driven institutional scenarios
- Visible effects on student resources
- Designed for workshops and leadership teams
Fractional Leadership Readiness Assessment
Clarify whether an institutional challenge calls for a consultant, interim leader, permanent hire, or embedded fractional executive.
- Evaluate urgency, scope, and internal capacity
- Compare leadership engagement models
- Identify the best-fit next step
The ideas behind the tools
Better systems create better experiences—and better outcomes.
These tools are practical extensions of Broken by Design, Dr. Kasandrea Sereno's forthcoming work examining how institutional structures shape student success.
They are built to help leaders move beyond diagnosing students and begin examining the systems students must navigate.
A tool can reveal the pattern
Changing the system takes leadership.
Bring these tools into a leadership retreat, process redesign, institutional assessment, or fractional executive engagement.